This is a presentation that I gave in San Francisco, Chicago and New York. It focused on work I did in researching and talking about the design processes we used for Windows and Office. Although it's a year old, it's still pretty relevant stuff and it shows you how big companies can make big choices with mature software platforms.
If you go to www.microsoft.com/expression and look in the knowledge center on that site you can see a video of me giving this presentation for the first time.
I owe a great deal of thanks to folks like Jensen Harris, Tjeerd Hoek and Jenny Lam who actually had to do all this stuff at Microsoft.